Frequent Questions
We’ve put together the most common questions that arise among our customers. Didn’t find an answer? Reach our to our support team, and we wil address any issue 24/7/365.
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General Questions
How can you help me?
We can assist you with any study project you can imagine. Whether you need help with business, nursing, literature, or any other subject, our experts are always here to lend a hand with your assignment.
Is it safe to use your service?
We use the latest encryption technologies to protect all transmitted data. You can be sure that no one, not even your expert, knows your name or other personal info. We never share or disclose your details to any third party.
How can I pay?
You can pay for your order with VISA, MasterCard, all major credit cards, and Wire Transfer.
Should I pay in advance?
We ask you to submit a payment to guarantee your expert will be fairly compensated. We only release the funds once you're satisfied with the result. No worries, you can get a 100% refund in case something goes wrong.
Our Experts
Who is my expert?
All of our experts are professionals who hold a Master’s or higher degree in your area of study with at least 3+ years of experience in a specific niche. We have a very strict hiring process, with only 2 out of 100 candidates joining our team. We uphold highest quality standards to make sure you are 100% satisfied with the result.
How can I chat with my expert?
All you need to do is drop them a message with any questions regarding your order. Note, that we are a fully remote team, so your expert will reply within their work hours, and it may take some time to answer your requests. Meanwhile, if you have any urgent question that needs to be addressed, you can always reach out to our customer support team, which is available 24/7.
Can I choose an expert?
If you have already worked with one of our experts and love the result, you can request to assign them again for your next project. Type their ID when placing your request, an we will assign them to your task. You can also request to work with our top experts during order placement.
Order Placement and Management
How do I place my order?
Tell us what you need to get done or, alternatively, you can fill out the simple form on our website. Provide as much detailed instructions as possible to ensure you get exactly what you need. Next, you need to make an upfront payment and enjoy your free time while we take care of your task.
How can I send you all my instructions?
You can upload the instructions using the order form, or submit them through the chat on our website. We are here 24/7 to support you and assist with any issue may arise.
How do you select an expert to work on my order?
We assign our best available expert in your niche. You can also request one of our top experts to work on your project, or specify the expert ID if you have already worked with someone and loved their work.
How do I track my order status?
You can always get an update on your project. To do so, check its status of an order by logging into your account on our platform, or message us using the chat, call us, or send us an email.
Can I change details after order placement?
Once the order is submitted and paid for, you can provide additional instructions that will help your expert to better understand your needs. However, if you want to make some significant changes after the order is paid and an expert has already started working, we may charge you extra cost and the deadline may be extended to accommodate your new requirements. If you realize that your initial instructions were wrong and you need a completely different result, reach out to us as soon as possible, and we will find the right solution.
How will I get my order?
You will get the finished task right to the email you provided when placing an order. Also, you may sign in to your account and download the results from our platform. If you have any issues with the downloads or the file format, contact our team, and we'll help you out.
When will I receive my order?
More than 98% of our orders are delivered before the set deadline, so you can be sure that you get the result right on time. Otherwise, we guarantee a 100% refund.
Can I request revisions?
If you got your order and realized that something needs to be improved, reach out to us and provide your feedback. We will make all changes for free. You may ask for an unlimited number of revisions within 14 days after the result was delivered to you.
Can I get a discount?
We have an extensive discount program for both new and existing customers. If you have never worked with us yet, you are eligible to get a 15% discount on your first order. Additionally, you may subscribe to our emails to get our seasonal offers ranging from 8% to 30% off.